4 good and opensource ticketing solutions for your helpdesk to follow in 2020 and perhaps 2021

If your help desk software is giving you trouble, there are some open-source options available to help ease your pain — without the high cost.

In this installment of the CIO’s four open-source applications to watch we take a look at help desk software, which is the basis of incident response and IT service delivery.

This list presents fourth solutions that fit well for a small/medium Software Editor / IT Company. All the solutions are Web-based and license-free.

OTRS Community Edition

OTRS exists in two versions: a SAAS/On-Premise one, that is closed-source and the community edition. The community evolves slower than the commercial product but at the same time benefits from the Opensource community contributions.

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OTRS Screenshot[/caption]

OTRS (Open source Ticket Request System) has features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT, and help desk functions to react quickly to inbound inquiries. OTRS is a Web-based help desk and ticket system that provides a set of features to…